Shipping Policy

Quick Overview:

  • Order Cut-Off: Orders placed before 16:00 GMT are processed on the same business day.
  • Processing Time: Orders are typically processed within 1–3 days (Monday–Friday).
  • Transit Time: After dispatch, transit usually takes 4–6 days (Monday–Friday).
  • Estimated Total Delivery: Orders are delivered within 5–9 business days from the date of purchase.
  • Tracking Update: Once your order is placed, you’ll receive a confirmation email with a summary of your purchase. Once your order has been shipped, you will receive another email with your tracking information.
  • Shipping Costs: Free shipping within the United Kingdom.

Order Cancellations
To cancel an order, contact us promptly at info@covellestudio.com. Cancellations are only possible if the order has not yet entered the processing stage. If you no longer want to keep the item after delivery, you can request a return by following the procedure outlined in the Return and Refund Policy.

Potential Delays
Deliveries may be delayed due to:

  • High demand periods or public holidays
  • Severe weather or natural events
  • Courier or operational disruptions

If Your Order Is Delayed

  • Allow an additional 3 business days beyond the estimated delivery timeframe.
  • If your order does not arrive after this period, contact info@covellestudio.com for assistance.

Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, email info@covellestudio.com including:

  • Your order number
  • A brief description of the issue
  • Photos of the item and its packaging

Once reviewed, you can request a replacement or a full refund.