Shipping Policy

Purpose
This policy outlines how orders are processed, shipped, and delivered, providing transparency for all customers.

Shipping Costs & Regions
We offer free shipping to addresses within the United Kingdom. All relevant shipping details are displayed at checkout.

Order Processing
After placing an order, a confirmation email is sent. Processing typically takes 1–3 days (Monday to Friday). Orders received after 16:00 GMT are processed the next business day.

Delivery Times
Transit usually takes 4–6 days (Monday to Friday), with an overall expected timeframe of 5–9 business days. Business days exclude weekends and public holidays.

Tracking Your Order
All shipped orders include tracking information. A shipping confirmation email with the tracking number and instructions is sent once the order is dispatched.

Order Cancellations
Orders can only be canceled before processing by contacting customer support at info@covellestudio.com. Once processed, cancellations are not possible. Returns must be made through the Return and Refund Policy.

Damaged, Defective, or Incorrect Items
If you receive damaged, defective, or incorrect items, contact us immediately at info@covellestudio.com. Please provide your order number, describe the issue, and include photos. Resolutions include a replacement or a full refund, in accordance with consumer protection guidelines.

Delivery Delays
Delays may occur due to holidays, peak periods, weather, or courier issues. Delivery may take up to three additional business days beyond the estimated timeframe. For extended delays, contact customer support at info@covellestudio.com for assistance.